Legal

Refund Policy

Last updated: April 4, 2026

We want you to be happy with your Plastic Factory instruments. If something isn't working as expected, we're here to help.

14-day refund window for all Paddle purchases.

No questions asked. If you're not satisfied, we'll refund your purchase.

Purchases Through Paddle

For products purchased directly through our website (processed by Paddle, our Merchant of Record), you may request a full refund within 14 days of the original purchase date. We don't require a reason, though feedback is always appreciated so we can improve our instruments.

How to Request a Refund

01

Email us at support@plasticfactory.com

Include your order number or the email address used at purchase.

02

We'll confirm your request

We aim to respond within 1–2 business days.

03

Receive your refund

Refunds are processed by Paddle and typically appear within 5–10 business days, depending on your payment method and bank.

Purchases Through the Apple App Store

If you purchased a Plastic Factory instrument through the Apple App Store, refunds are handled by Apple. We're unable to process App Store refunds directly. To request a refund from Apple, visit reportaproblem.apple.com and follow their instructions.

What's Not Covered

Refunds may not be issued in the following cases:

  • —Requests made more than 14 days after purchase
  • —Abuse of the refund policy (e.g., repeated purchases and refunds of the same product)
  • —Products purchased through third-party resellers not authorized by Plastic Factory

Technical Issues

If you're experiencing a technical problem with one of our instruments, please reach out to support@plasticfactory.com before requesting a refund. We may be able to resolve the issue quickly. Many problems can be fixed with a settings adjustment or an update to the latest version.

Contact

For any questions about refunds, reach us at support@plasticfactory.com.